How do I send a .fit workout file to you for power comparison?

When submitting a trainer workout file and an external power meter file for comparison, we ask that you follow the protocols outlined here so that the .fit workout files can be accurately compared for power anomalies.

If you have an open ticket, reply to the ticket and attach both your power meter .fit workout file and the corresponding Kinetic trainer .fit workout file. Please also include your calibration spin down time for the workout file to help us document power accuracy issues.

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