Kinetic will only accepts returns on new, unused products for a period of 30 days from the date of purchase. All items must have packaging intact and contain all small parts to be considered for a return. Restock fees may apply. Unsellable items will be returned to the consumer. Please fill out a Contact Us form to get the process started.
Non-warranty Product Returns
- Contact Us and fill out the form to explain why you'd like to return the product and to request a return authorization number. Be sure to select PRODUCT RETURN from the SELECT ISSUE drop down.
- You will receive a return merchandise authorization number in an email, typically within 48 hours.
- Box up your item(s) and return them to the address listed below. Please make sure the original packaging is protected as much as possible.*
- Send the packages to:
Attn: Steve/RMA #
5280 Main St NE
Mpls, MN 55421
* if product(s) arrive in unsellable condition or non-original packaging a restocking fee may be applied