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Known Issues - Android

Known Bugs

  1. Chromecast is not fully functional
  2. FTP tests are not Auto populating test results
  3. FTP Test is stuck in Erg Mode (for Smart Control RU's only)
  4. Need to add directions on Firmware update to popup. Update will cancel when navigating away from app or when app times out.
  5. Total Distance may not display properly
  6. MapMyFitness calculates calories differently than the Fit app. Workouts uploaded to MMF accounts won't calculate calories the way the Fit app does. Fit app display is correct.

(Revised 1-15-18)

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13 Comments

Date Votes
  • 0
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    Peter Van Dyck

    The Android app quits when I try to start a workout.  I have updated, removed and reinstalled the app.  Any thoughts?

     

  • 0
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    Scott Hyde

    App shows "An Unknown Error Occurred".  Will not log in.  Smart Control inop.

  • 0
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    Karthik Phaninder

    Hi, From today morning on wards when I make an attempt to launch Kinetic Fit App on my Android phone (Android Version 7.0) It just says "Please wait while we load all your settings and workouts" and the screen stays there itself instead of launching the app. Can you please help me in resolving the issue..

    I actually tried clearing the cache and also uninstalled and reinstalled the app.

     

     

     

     

  • -1
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    Peter

    A Known Issues List doesn't wash if not kept up to date.

    A recent update (prior to 26/07/17) has broken Strava and Training Peaks uploads. I have submitted a support request.

  • 0
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    Jason

    Peter, We are aware of the upload problems, but it was a change made by Strava and Trainingpeaks that caused it, not our update. (it affects the iOS app as well) We have contacted them to confirm a fix, we will send out an update to both apps once that is done.

    We have been able to email the workouts to ourselves and then directly upload them to both sites, it seems to be an issue with the auto-upload from the app.

     

    thank you for your patience.

  • 0
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    Hal Aljibury

    The android app crashes on start.  Uninstalling, rebooting, and reinstalling lets it run once.  Reading reviews shows this seems to be a general issue - would you consider reverting to an earlier (functional) version until this is resolved?

  • 0
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    Drsnyderwriter

    Trying to use a new Asus Zenpad and the connection keeps breaking.

  • 0
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    Chris Foote

    firmware update just goes on forever...i let it go for over an hour last night and the app will not load.

    Samsung galaxy s7

     

    Edited by Chris Foote
  • 0
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    Jason

    Chris,

    First, please check to make sure your app is up to date by going to the Play Store > My Apps and Games and seeing if you have an update waiting.

    If you are up to date, power cycle the trainer (unplug and plug back in) then pair back up and try again. It should give you an ongoing percentage, it should not take more than a few minutes. Let us know if you are still having problems

    thanks,

    Jason

  • 2
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    Greg Meine

    Have been using app on phone (Galaxy S7Active, Android 7.0) with no issues up until this past week.  App no longer works. Freezes on start.  App is latest available at 1.2.1.  Have turned phone off and on, along with the turning all connections on and off.  Hoping for a quick update / patch

  • 0
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    Jason

    Greg,

    Our dev team said that they have fixed the problem, so it should be working for you know. Please try again and let us know if you are still having problems.

    thanks

    Jason

  • 0
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    Pinwu Xu

    I did a free ride using the app on Moto g5s, with auto-upload to MapMyFitness enabled. 

    The calorie count in the app is about 300, but the figure showing in mmf is about 80. 
    Why this difference in calorie count?

  • 0
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    David Simpson

    MMF displays the Kilojoules vs. Calories. An approximate x4 multiplier is used to reach a calories figure when converting Kilojoules to Calories.

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