Follow

How do I exchange a version 1 inRide sensor?

Kinetic has updated the inRide sensor pod firmware with the introduction of the new Kinetic Fit app and Kinetic Smart Trainers. It’s important that riders using the inRide sensor have the most updated firmware. Kinetic is offering free upgraded version 2 sensors* to anyone who has a version 1 sensor pod. Here is how to identify your sensor firmware.

*Version 2.0 sensor firmware has limited compatibility with 3rd-party apps. Currently 2.0 sensors only connect with the following apps: Kinetic Fit, Kinetic inRide, TrainerRoad and Zwift.

Checking firmware for iOS:

  1. From the home screen, tap icons or swipe left to open the pairing bar. Pedal once to wake senor pod then stop.
  2. With pairing bar open, select inRide icon
  3. If your paired inRide has numbers in the name it is a version 1 inRide and should be replaced with a version 2.
  4. If your paired inRide does NOT have numbers in the name it is a version 2 inRide and won’t need upgrading.

 


 

Checking firmware for Android:

First, if you have version 1 firmware and you're using the Android app, the sensor won't pair. Double check to make sure you have a fully charged battery in your sensor and then go through the following steps.

  1. Open settings from the home screeen and be sure bluetooth is enabled
  2. Give the trainer a spin so the magnet activates the inRide sensor
  3. If the sensor name is “inRide by Wahoo” you have an old v.1 sensor and will need to contact us for a replacement in order to use the Kinetic Fit app.

 

After Verifying that you have a 1.0 inRide Pod please fill out the attached PDF form, print it and include it with your returned pod.

NOTE: To remove the inRide sensor, we recommend using a standard (flat/blade) screwdriver to provide leverage underneath the inRide sensor to detach it from the resistance unit. Please be sure to remove the double-sided tape and adhesive entirely from the back of the inRide sensor before sending it in for the upgrade. (We will add new double-sided tape back to the inRide sensor when we process your upgrade.) 

 

US, Canadian & Asian Customers:
Ship Pod and Completed form to: 

Kinetic inRide Pod Upgrade Program
5280 Main Street NE
Minneapolis, MN 55421 


UK Customers:
Ship Pod and Completed form to: 

2pure ltd.
inRide Upgrade Program
46c Bavelaw Road,
Balerno, Edinburgh
EH14 7AE 


Australian Customers:
Ship Pod and Completed form to: 

Velo Vita Pty Ltd
Attn: InRide Pod Exchange
U 2/ 10 Bradford St
Alexandria NSW 2015
(02) 9700 7977


European Customers:
Ship Pod and Completed form to: 

Kinetic/CVR Logistics
inRide Upgrade Program
Lastenstrasse 37B
8020 Graz
Austria


Norwegian Customers:
Ship Pod and Completed form to: 

Birk Sport AS
Løxaveien 19
1351 Rud
Tlf. 23 22 81 80
http://www.birksport.no


 

Any international customers not listed above, please contact us directly with a support ticket.

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

1 Comments

  • 0
    Avatar
    Stu
    To remove the inRide sensor, we recommend using a standard (flat/blade) screwdriver to provide leverage underneath the inRide sensor to detach it from the resistance unit. Please be sure to remove the double-sided tape and adhesive entirely from the back of the inRide sensor before sending it in for the upgrade. (We will add new double-sided tape back to the inRide sensor when we process your upgrade.)
Article is closed for comments.