Devices using Bluetooth Low Energy (BLE) or Bluetooth Smart work a bit differently than those using standard Bluetooth. Devices using BLE pair with the app rather than the device. If you paired either the HR strap or the inRide under your device settings, have the device forget that sensor. After that, attempt to pair with the app.
If you have any other apps active that can pair with your heart rate strap (Wahoo, Trainerroad, etc) make sure that they are not running in the background or they may interfere with the pairing. For example, if the Wahoo app is still open it may grab the signal. Double tap the home button and swipe any of those other apps up to completely close them. (see photo) Do the same on any other devices in the house. The BLE signal range is over 50 meters, so if a device is in the house it is in range. (unless you have a really big house)
The inRide Heart Rate Strap needs to make good, direct contact with the skin in order to detect heart rate. Wet the contacts inside the strap to ensure good contact. Some may need to use EKG gel in order to make adequate contact. Make sure that the pod is oriented in the same direction as the strap by comparing the writing on the pod with the writing on the strap. (see photo)
If the suggestions above doesn’t work, follow these steps:
- Hard quit the Fit app by double tapping the home button and upswiping the app if it's on.
- In your device settings, turn off Bluetooth
- Power off your device
- Pull battery from the heart rate strap and flip it over and install upside down for a few seconds
- Reinstall battery properly, put on the chest strap with logos aligning correctly (see photo above), wet the contacts inside the strap.
- Open the Fit app, navigate to the "Sensors" menu with lower navigation menu and look for your sensor.
Finally, if none of this works for you, send us a note and describe what happened and we'll determine whether replacement is necessary.