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What is Kinetic's warranty policy?

Warranty policy differs very slightly for some of our products. The trainer warranty policy is as follows:

Kinetic offers the original owner a lifetime warranty against manufacturing defects for the frame and the resistance unit. This warranty is not applicable to damage caused by misuse, abuse, neglect, accident or unauthorized modification of materials or parts. If the unit is disassembled by the consumer, this warranty is void. There are no other warranties, expressed or implied.

It is the responsibility of the purchaser to file a warranty card via mail or on-line with Kinetic in the event that repairs are needed. It is also the responsibility of the purchaser to retain receipts for proof of purchase in the event that repairs are needed. No warranty repairs will be accepted without the warranty registration and the serial number of the trainer located on the resistance unit. 

WARRANTY REGISTRATION

Please complete the warranty registration form within 30 days of purchase.

WARRANTY CLAIMS/REPLACEMENT PARTS

If you experience problems with your trainer, please be sure you've completed your warranty registration, then fill out a warranty claim form. You'll be contacted within 24 hours. To help us handle your claim as efficiently as possible, please have your trainer serial number ready to give to the customer service representative. (click for serial number location)

After determining what repairs or replacement parts may be needed, you will be provided with procedures for returning your product to Kinetic.

In some cases replacement parts may be shipped directly to you, depending on the nature of the problem.

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